Edge5 switch failure

Incident Report for Coreix

Resolved

We can confirm that Edge5 is now up and stable, the unit crashed at 15:52 and was rebooted and back online by 16:05. We are currently investigating the root cause of the issue and will update clients affected by the issue once this process is complete.

Posted Nov 18, 2014 - 16:22 GMT

Monitoring

Edge5 has been back online since 16:05 GMT. We're monitoring the switch and also investigating the reason behind the crash. Let us know if you're still experiencing any issues.

Posted Nov 18, 2014 - 16:21 GMT

Identified

Edge5 switch has crashed, we're investigating further.

Posted Nov 18, 2014 - 16:13 GMT

Investigating

We are aware of a switch failure in our Virtus (Enfield) facility. Our engineers are trying to get the switch back online. More updates to come.

Posted Nov 18, 2014 - 15:59 GMT