Update - COLT & UKPN are still working to rectify the issue.
Jan 20, 2025 - 09:50 GMT
Identified - UKPN, the utility supplier, observed a fire at their substation and confirmed that it was caused by the HV line of the GT-2 A power feed
- The WGC Tech team confirmed that the UKPN supplier will take approximately 7–10 days to rectify the fault. - GT-1 B feed utility power is available and supports both A and B Power feeds - The Data Hall power supply is stable and available on both feeds. - The Backup generator system is available in standby mode - The site team is closely monitoring the situation and will provide further updates, as necessary
Jan 13, 2025 - 11:29 GMT
If you are experiencing any issues not listed here please contact our support team by email or just call us on 0333 456 0247. Please note that it will take around 10 minutes for this page to be first updated during an incident due to our incident management procedure.
Coreix has received notification of maintenance affecting our Metro Network from our connectivity provider (COLT) between Frankfurt & Enfield Data Centre(s).
This is planned maintenance that will take place over a period of no more than six (6) hours, with an outage duration of no more than two (2) hours.
Links impacted:
LE-565259
Coreix infrastructure, apart from that described above will not experience an outage and will not be at risk while the whilst the maintenance described is being conducted. If you have not been contacted directly to discuss this maintenance please ignore this notification.
We apologise for the inconvenience caused, but necessary maintenance is often unavoidable in an effort to be proactive.
Should you experience any difficulties in this period the Support Team will be available by emailing support@coreix.net & creating a ticket.
We will update you upon completion of the task planned, marking this notification as "Resolved" on the status page. Posted on
Jan 09, 2025 - 14:03 GMT
Coreix has received notification of maintenance that is service affecting the Enfield Data Centre by our supplier Level 3.
This is planned maintenance that will take place over a period of no more than six (6) hours, with an outage duration expected of no more than thirty (30) minutes.
Link affected :
BCHS2679 BCHS2675
Coreix infrastructure, apart from that described above will not experience an outage and will not be at risk while the link described above is down. We are taking steps to minimise the impact upon services by re-routing traffic via alternative links, prior to the maintenance taking place. Returning the traffic to its original routing once completed.
If you do not have Services within the Enfield Data Centre directly please ignore this notification.
We apologise for the inconvenience caused, but necessary maintenance is often unavoidable in an effort to be proactive.
Should you experience any difficulties in this period the Support Team will be available by emailing support@coreix.net .
In the interim, we will update you upon completion of the task planned, marking this notification as "Resolved" on the status page. Posted on
Jan 03, 2025 - 09:31 GMT
Completed -
The scheduled maintenance has been completed.
Jan 23, 08:00 GMT
In progress -
Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jan 22, 22:00 GMT
Scheduled -
Coreix has received notification of maintenance affecting our Metro Network from our connectivity provider (COLT) between Welwyn Garden City & Enfield Data Centre(s).
This is planned maintenance that will take place over a period of no more than twelve (12) hours, with an outage duration of no more than ten (10) hours.
Links impacted:
LON/CES/LE-256213-A
The customer, that has services employing the transit link (LON/CES/LE-256213-A) described above will be contacted directly.
Coreix infrastructure, apart from that described above will not experience an outage and will not be at risk while the whilst the maintenance described is being conducted. If you have not been contacted directly to discuss this maintenance please ignore this notification.
We apologise for the inconvenience caused, but necessary maintenance is often unavoidable in an effort to be proactive.
Should you experience any difficulties in this period the Support Team will be available by emailing support@coreix.net & creating a ticket.
We will update you upon completion of the task planned, marking this notification as "Resolved" on the status page.
Jan 10, 09:57 GMT
Jan 22, 2025
Jan 21, 2025
No incidents reported.
Jan 20, 2025
Unresolved incident: Reduced power redundancy Welwyn Garden City Data Centre.
Completed -
The scheduled maintenance has been completed.
Jan 12, 02:00 GMT
In progress -
Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jan 11, 18:00 GMT
Scheduled -
Coreix has received notification of maintenance affecting our Metro Network from our connectivity provider (COLT) between Welwyn Garden City & Enfield Data Centre(s).
This is planned maintenance that will take place over a period of no more than eight (8) hours, with an outage duration of no more than eight (8) hours.
Links impacted:
LON/CES/LE-256213-A
CES/LON/LE-255505
The customer, that has services employing the transit link (LON/CES/LE-256213-A) described above will be contacted directly.
Coreix infrastructure, apart from that described above will not experience an outage and will not be at risk while the whilst the maintenance described is being conducted. If you have not been contacted directly to discuss this maintenance please ignore this notification.
We apologise for the inconvenience caused, but necessary maintenance is often unavoidable in an effort to be proactive.
Should you experience any difficulties in this period the Support Team will be available by emailing support@coreix.net & creating a ticket.
We will update you upon completion of the task planned, marking this notification as "Resolved" on the status page.
Dec 2, 12:55 GMT