Update - No change since last update: - The UKPN investigation has been completed - UKPN plans to commence repairs to the damaged infrastructure this weekend (February 15th–16th), but no completion date is available at this time - The utility GT-1 B feeder is operational and currently supporting both A and B feeds to the data halls - The generator systems are fully operational and on standby - The site team is actively monitoring the situation and will provide timely updates as developments occur
Feb 14, 2025 - 13:47 GMT
Update - COLT & UKPN are still working to rectify the issue.
Jan 20, 2025 - 09:50 GMT
Identified - UKPN, the utility supplier, observed a fire at their substation and confirmed that it was caused by the HV line of the GT-2 A power feed
- The WGC Tech team confirmed that the UKPN supplier will take approximately 7–10 days to rectify the fault. - GT-1 B feed utility power is available and supports both A and B Power feeds - The Data Hall power supply is stable and available on both feeds. - The Backup generator system is available in standby mode - The site team is closely monitoring the situation and will provide further updates, as necessary
Jan 13, 2025 - 11:29 GMT
If you are experiencing any issues not listed here please contact our support team by email or just call us on 0333 456 0247. Please note that it will take around 10 minutes for this page to be first updated during an incident due to our incident management procedure.
Completed -
The scheduled maintenance has been completed.
Feb 10, 05:00 GMT
In progress -
Scheduled maintenance is currently in progress. We will provide updates as necessary.
Feb 9, 20:00 GMT
Scheduled -
Coreix has received notification of maintenance affecting our Metro Network from our connectivity provider (COLT) between Welwyn Garden City & Enfield Data Centre(s).
This is planned maintenance that will take place over a period of no more than nine (9) hours, with an outage duration of no more than seven (7) hours.
Links impacted:
LON/CES/LE-256213-A
CES/LON/LE-255505
The customer, that has services employing the transit link (LON/CES/LE-256213-A) described above will be contacted directly.
Coreix infrastructure, apart from that described above will not experience an outage and will not be at risk whilst the maintenance described is being conducted. If you have not been contacted directly to discuss this maintenance please ignore this notification.
We apologise for the inconvenience caused, but necessary maintenance is often unavoidable in an effort to be proactive.
Should you experience any difficulties in this period the Support Team will be available by emailing support@coreix.net & creating a ticket.
We will update you upon completion of the task planned, marking this notification as "Resolved" on the status page.
Jan 30, 09:10 GMT