At approximately 14:30, Coreix Engineers identified an issue with shared Load Balancer Pair 3 and 4.  During this time, we are experiencing heavy packet loss.  Our engineers are currently working on fixing this issue and further updates will follow.

Update: As of 15:06 we have implemented a temporary fix and are liaising with the vendor.

Thank you for your patience during this matter. If you have any further questions please contact the Support Team.

Update: 18:54 There was a bug found in the loadbalancers firmware and a solution provided by the vendor to avoid similar issues in the future. The bug will be patched in the oncoming firmware updates. As of now, the issue has been resolved and all sites up and running on the loadbalancers.

At around 10:35 Coreix detected packet-loss in part of our network, this has now been resolved. Time line of the events are below.

10:35 – Packet loss identified.
10:50 – After further investigation isolated the issue to our peering1 router in London.
11:05 – Traffic re-routed around the peering1 router.
11:15 – Further investigation concludes faulty card in peering router. Maintenance work is scheduled →

Coreix would like to announce the launch of its new datacentre on Monday 14th March 2011. This site will offer many new and enhanced features and we would like to invite you, our existing clients, to view the site. We strongly believe that you should benefit from →