Monitoring - The link has now come back online. We're monitoring the state while waiting for an RFO for the link flap.
Aug 21, 01:02 BST
Investigating - CenturyLink transit circuit is reported as down since 00:10:40 21/08/2020. We're in contact with the service provider and working with them to get the link back up.

Internet traffic is routed via alternate transit connections at Enfield DC1 with no disruptions reported.
Aug 21, 00:53 BST
Update - An update regarding access control at Data Centres: Coronavirus (Covid-19/2019-nCoV) outbreak

Access to the Primary & Secondary Data Centre remains as described:

All requests for access are no longer restricted to Emergency Access Only.

Please note that all access requests must state the reason for the visit, for the request to be approved by the Support Team

Any signs of illness (not just of the common Coronavirus/Covid-19/2019-nCoV symptoms) or anyone appearing unwell in any way, may not be granted access.

Other measures have been employed:

1. COVID-19 declarations will be made at the site perimeter via the intercoms rather than in security reception area.

2. Temperatures will be recorded upon entry to the Data Centres. If feverish temperatures are recorded indicating illness, access will be denied.

3. Hand sanitizers are placed in strategic positions around the Data Centres, they should be used at every opportunity.

4. Any planned site tours will be cancelled.

5. All non-essential maintenance will be postponed.

6. Please observe the recommendations of the UK Government & follow any additional recommendations of the onsite personnel.

7. In line with government recommendations, various Data Centres have extended site rules alongside the mandatory wearing of face coverings. The DR location (Welwyn Garden City DC), has stipulated that masks are worn on site in all communal (inside) areas from & including Monday 20th July (even where social distancing is possible). This includes corridors, reception areas and toilet facilities.
The Primary location (Enfield DC) currently allows access to the Data Centre without the necessity of wearing face coverings. Although, it is recommended in enclosed spaces where social distancing is not possible.
It is recommended to bring a face covering with you. Should you arrive on site without a face covering, there is a limited supply of 3 ply non-woven face masks. The Face masks are available at the Security Offices of both locations.

8. Remote Hands Assistance. Due to social distancing. Beyond the Monthly Support Time allowance, agreed with each individual account. A fee is levied of £75.00 + VAT per hour, in fifteen (15) minute increments. This rate has been reduced to £50.00 + VAT per hour until further notice. For those who believe they may need considerable support over this difficult period can arrange an UNLIMITED support time allowance for £100.00 + VAT per month. Should you consider this a viable option please email Sales@coreix.net.

Coreix Ltd operate a 24/7/365-day coverage at the Data Centres. If you would prefer to make use of the remote hands available to you in this period of uncertainty, instead of travelling to the Data Centre. Please email support@coreix.net

We will keep you updated as we adapt the measures implemented at our Data Centres, as we react to the dynamic situation. With that in mind, we recommend monitoring the Coreix Status Page, found at, status.coreix.net/ and subscribing to the status page for updates.

You can also find more information from the Department of Health and Public Health England at the following location: https://www.gov.uk/guidance/coronavirus-covid-19-information-for-the-public

We thank you all for your continued support during this time and apologise for any inconvenience caused by these restrictions.
Jul 16, 13:13 BST
Update - Further to recent announcement made by the UK Government. Access to the Primary & Secondary Data Centre remains as described:

All requests for access will be restricted to essential emergency work only.

Please note that all access requests must now state the reason for the visit in order for the request to be approved by the Support Team

Any signs of illness (not just of the common Coronavirus/Covid-19/2019-nCoV symptoms) or anyone appearing unwell in any way, may not be granted access.

Other measures have been employed:

1. COVID-19 declarations will be made at the site perimeter via the intercoms rather than in security reception area.

2. Temperatures will be recorded upon entry to the Data Centres. If feverish temperatures are recorded indicating illness, access will be denied.

3. Hand sanitizers are placed in strategic positions around the Data Centres, they should be used at every opportunity.

4. Any planned site tours will be cancelled.

5. All non-essential maintenance will be postponed.

6. Please observe the recommendations of the UK Government & follow any additional recommendations of the onsite personnel.

7. Remote Hands Assistance.
As there has been this level of restriction imposed. Beyond the Monthly Support Time allowance, agreed with each individual account. A fee is levied of £75.00 + VAT per hour, in fifteen (15) minute increments. This rate has been reduced to £50.00 + VAT per hour until further notice. For those who believe they may need considerable support over this difficult period can arrange an UNLIMITED support time allowance for £100.00 + VAT per month. Should you consider this a viable option please email Sales@coreix.net.

Coreix Ltd operate a 24/7/365 day coverage at the Data Centres. If you would prefer to make use of the remote hands available to you in this period of uncertainty, instead of travelling to the Data Centre. Please email support@coreix.net

We will keep you updated as we adapt the measures implemented at our Data Centres, as we react to the dynamic situation. With that in mind, we recommend monitoring the Coreix Status Page, found at status.coreix.net/ and subscribing to the status page for updates.

You can also find more information from the Department of Health and Public Health England at the following location: https://www.gov.uk/guidance/coronavirus-covid-19-information-for-the-public

We thank you all for your continued support during this time and apologise for any inconvenience caused by these restrictions.
Mar 24, 16:41 GMT
Monitoring - Coreix Ltd is taking a pro-active measure towards the control of exposure. The safety of our customers and employees is of our utmost concern. These measures allude to the restriction of visitors to our Primary and Secondary Data Centre locations as described below.

Coreix Ltd is continuing to closely monitor the current unfolding situation in the UK.

In line with recommendations from the UK government, from tomorrow 06.00hrs GMT, March 20th 2020 (20/03/2020). The Data Centres will be restricting access.

All requests for access will be restricted to essential emergency work only.

Please note that all access requests must now state the reason for the visit in order for the request to be approved by the Support Team

Any signs of illness (not just of the common Coronavirus/Covid-19/2019-nCoV symptoms) or anyone appearing unwell in any way, may not be granted access.

Other measures have been employed:

1. COVID-19 declarations will be made at the site perimeter via the intercoms rather than in reception.

2. Any planned site tours will be cancelled.

3. All non-essential maintenance will be postponed.

4. Remote Hands Assistance.
As there has been this level of restriction imposed. Beyond the Monthly Support Time allowance, agreed with each individual account. A fee is levied of £75.00 + VAT per hour, in fifteen (15) minute increments. This rate has been reduced to £50.00 + VAT per hour until advised otherwise. For those who believe they may need considerable support over this difficult period can arrange an UNLIMITED support time allowance for £100.00 + VAT per month. Should you consider this a viable option please email Sales@coreix.net.

Coreix Ltd operate a 24/7/365 day coverage at the Data Centres. If you would prefer to make use of the remote hands available to you in this period of uncertainty, instead of travelling to the Data Centre. Please email support@coreix.net

We will keep you updated as we adapt the measures implemented at our Data Centres, as we react to the dynamic situation. With that in mind, we recommend monitoring the Coreix Status Page, found www.status.coreix.net/ and subscribing to the status page for updates.

You can also find more information from the Department of Health and Public Health England at the following location: https://www.gov.uk/guidance/coronavirus-covid-19-information-for-the-public

We thank you all for your continued support during this time and apologise for any inconvenience caused by these restrictions.
Mar 19, 10:02 GMT

About This Site

This is the Coreix service status page.

If you are experiencing any issues not listed here please contact our support team by email or just call us on 0333 456 0247. Please note that it will take around 10 minutes for this page to be first updated during an incident due to our incident management procedure.

Facilities Operational
Docklands Operational
DC1 - Enfield Operational
DC2 - Welwyn Garden City Operational
Networking Operational
IP Transit Operational
Metro Ethernet Service Operational
Routing/Distribution (Welwyn Garden City) Operational
Routing/Distribution (Enfield) Operational
POPs Operational
Applications / Internal Services Operational
Application Monitoring ? Operational
Internal Instant Messaging ? Operational
Application Code Hosting ? Operational
Backend Systems Operational
Coreix Console Operational
Coreix API Operational
Coreix Website Operational
VOIP Phone Systems Operational
OAuth 2 API /v2 Authentication Server ? Operational
Telephone Authentication ? Operational
Application Deployment System Operational
Hosted Services Operational
DNS Operational
Coreix Cloud/VDS Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Scheduled Maintenance
The Border 6 NSi Intelligent routing platform will be integrated into the Coreix Network during this period.

This planned maintenance will not affect the Coreix infrastructure.

Should you experience any difficulties in this period the Support Team will be available by emailing support@coreix.net & creating a ticket.

We will update you upon completion of the task planned, marking this maintenance as "Resolved" on the status page.
Posted on Aug 20, 10:36 BST
Coreix Ltd will be conducting essential upgrades to its Network Services. This has been designated as essential. The nature of this work is to perform Network element upgrades.

The preventative maintenance will take place over a period of no more than eight (8) hours.

Downtime is expected: This will affect live/public services with three to four small disruptions of 2-3 minutes. But can be up to 15 minutes during the maintenance window.

Planned Maintenance summary:

Upgrading the software on ENFIELD Metro Switches to support new features and improve stability. This will be done by removing the traffic from each Metro Switch. Then moving the links to an upgraded switch and re-enabling the traffic.

Migrating Edge2 Switch to our new Metro platform to improve stability. This will be done by moving a pair of uplinks to the new platform and moving traffic from the old to the new Metro Network. Once the connectivity has been confirmed to all Edge2 customers, then moving the second pair of uplinks. Enabling load balancing between the uplinks for better throughput and redundancy .


We apologise for the inconvenience caused, but necessary maintenance is often unavoidable in the effort to be pro-active.

Should you experience any difficulties in this period the Support Team will be available by emailing support@coreix.net & creating a ticket.

We will update you upon completion of the task planned, marking this notification as "Resolved" on the status page.
Posted on Sep 11, 10:39 BST
Coreix Ltd will be conducting essential upgrades to its Network Services. This has been designated as essential. The nature of this work is to perform Network element upgrades.

The preventative maintenance will take place over a period of no more than eight (8) hours.

Downtime is expected: This will affect live/public services with three to four small disruptions of 2-3 minutes. But can be up to 15 minutes during the maintenance window.

Planned Maintenance summary:

Migrating Edge1, 3 and 4 switches to the new Metro platform to improve stability. This will be done by moving a pair of uplinks to the new platform and moving traffic over from the old to the new Metro Network. Once connectivity has been confirmed to all Edge1, 3 and 4 customers, then moving the second pair of uplinks. Enabling load balancing between the uplinks for better throughput and redundancy.

We apologise for the inconvenience caused, but necessary maintenance is often unavoidable in the effort to be pro-active.

Should you experience any difficulties in this period the Support Team will be available by emailing support@coreix.net & creating a ticket.

We will update you upon completion of the task planned, marking this notification as "Resolved" on the status page.
Posted on Sep 11, 10:39 BST
Past Incidents
Sep 20, 2020

No incidents reported today.

Sep 19, 2020

No incidents reported.

Sep 18, 2020

No incidents reported.

Sep 17, 2020

No incidents reported.

Sep 16, 2020

No incidents reported.

Sep 15, 2020

No incidents reported.

Sep 14, 2020

No incidents reported.

Sep 13, 2020

No incidents reported.

Sep 12, 2020

No incidents reported.

Sep 11, 2020

No incidents reported.

Sep 10, 2020

No incidents reported.

Sep 9, 2020

No incidents reported.

Sep 8, 2020

No incidents reported.

Sep 7, 2020

No incidents reported.

Sep 6, 2020

No incidents reported.