Coreix
Update - An update regarding access control at Data Centres: Coronavirus (Covid-19/2019-nCoV) outbreak

Access to the Primary & Secondary Data Centre remains as described:

All requests for access are no longer restricted to Emergency Access Only.

Please note that all access requests must state the reason for the visit, for the request to be approved by the Support Team

Any signs of illness (not just of the common Coronavirus/Covid-19/2019-nCoV symptoms) or anyone appearing unwell in any way, may not be granted access.

Other measures have been employed:

1. COVID-19 declarations will be made at the site perimeter via the intercoms rather than in security reception area.

2. Temperatures will be recorded upon entry to the Data Centres. If feverish temperatures are recorded indicating illness, access will be denied.

3. Hand sanitizers are placed in strategic positions around the Data Centres, they should be used at every opportunity.

4. Any planned site tours will be cancelled.

5. Please observe the recommendations of the UK Government & follow any additional recommendations of the onsite personnel.

6. In line with government recommendations, our Data Centres have extended site rules alongside the mandatory wearing of face coverings. It is compulsory to wear masks on site in all communal (inside) areas (even where social distancing is possible). This includes corridors, reception areas and toilet facilities.
It is recommended to bring a face covering with you. Should you arrive on site without a face covering, there is a limited supply of 3 ply non-woven face masks. The Face masks are available at the Security Offices & Network Operations Centre.

7. Remote Hands Assistance. Due to social distancing. Beyond the Monthly Support Time allowance, agreed with each individual account. A fee is levied of £75.00 + VAT per hour, in fifteen (15) minute increments. This rate has been reduced to £50.00 + VAT per hour until further notice. For those who believe they may need considerable support over this difficult period can arrange an UNLIMITED support time allowance for £100.00 + VAT per month. Should you consider this a viable option please email Sales@coreix.net.

Coreix Ltd operate a 24/7/365-day coverage at the Data Centres. If you would prefer to make use of the remote hands available to you in this period of uncertainty, instead of travelling to the Data Centre. Please email support@coreix.net

We will keep you updated as we adapt the measures implemented at our Data Centres, as we react to the dynamic situation. With that in mind, we recommend monitoring the Coreix Status Page, found at, status.coreix.net/ and subscribing to the status page for updates.

You can also find more information from the Department of Health and Public Health England at the following location: https://www.gov.uk/guidance/coronavirus-covid-19-information-for-the-public

We thank you all for your continued support during this time and apologise for any inconvenience caused by these restrictions.
Oct 15, 09:32 BST
Update - An update regarding access control at Data Centres: Coronavirus (Covid-19/2019-nCoV) outbreak

Access to the Primary & Secondary Data Centre remains as described:

All requests for access are no longer restricted to Emergency Access Only.

Please note that all access requests must state the reason for the visit, for the request to be approved by the Support Team

Any signs of illness (not just of the common Coronavirus/Covid-19/2019-nCoV symptoms) or anyone appearing unwell in any way, may not be granted access.

Other measures have been employed:

1. COVID-19 declarations will be made at the site perimeter via the intercoms rather than in security reception area.

2. Temperatures will be recorded upon entry to the Data Centres. If feverish temperatures are recorded indicating illness, access will be denied.

3. Hand sanitizers are placed in strategic positions around the Data Centres, they should be used at every opportunity.

4. Any planned site tours will be cancelled.

5. All non-essential maintenance will be postponed.

6. Please observe the recommendations of the UK Government & follow any additional recommendations of the onsite personnel.

7. In line with government recommendations, various Data Centres have extended site rules alongside the mandatory wearing of face coverings. The DR location (Welwyn Garden City DC), has stipulated that masks are worn on site in all communal (inside) areas from & including Monday 20th July (even where social distancing is possible). This includes corridors, reception areas and toilet facilities.
The Primary location (Enfield DC) currently allows access to the Data Centre without the necessity of wearing face coverings. Although, it is recommended in enclosed spaces where social distancing is not possible.
It is recommended to bring a face covering with you. Should you arrive on site without a face covering, there is a limited supply of 3 ply non-woven face masks. The Face masks are available at the Security Offices of both locations.

8. Remote Hands Assistance. Due to social distancing. Beyond the Monthly Support Time allowance, agreed with each individual account. A fee is levied of £75.00 + VAT per hour, in fifteen (15) minute increments. This rate has been reduced to £50.00 + VAT per hour until further notice. For those who believe they may need considerable support over this difficult period can arrange an UNLIMITED support time allowance for £100.00 + VAT per month. Should you consider this a viable option please email Sales@coreix.net.

Coreix Ltd operate a 24/7/365-day coverage at the Data Centres. If you would prefer to make use of the remote hands available to you in this period of uncertainty, instead of travelling to the Data Centre. Please email support@coreix.net

We will keep you updated as we adapt the measures implemented at our Data Centres, as we react to the dynamic situation. With that in mind, we recommend monitoring the Coreix Status Page, found at, status.coreix.net/ and subscribing to the status page for updates.

You can also find more information from the Department of Health and Public Health England at the following location: https://www.gov.uk/guidance/coronavirus-covid-19-information-for-the-public

We thank you all for your continued support during this time and apologise for any inconvenience caused by these restrictions.
Jul 16, 13:13 BST
Update - Further to recent announcement made by the UK Government. Access to the Primary & Secondary Data Centre remains as described:

All requests for access will be restricted to essential emergency work only.

Please note that all access requests must now state the reason for the visit in order for the request to be approved by the Support Team

Any signs of illness (not just of the common Coronavirus/Covid-19/2019-nCoV symptoms) or anyone appearing unwell in any way, may not be granted access.

Other measures have been employed:

1. COVID-19 declarations will be made at the site perimeter via the intercoms rather than in security reception area.

2. Temperatures will be recorded upon entry to the Data Centres. If feverish temperatures are recorded indicating illness, access will be denied.

3. Hand sanitizers are placed in strategic positions around the Data Centres, they should be used at every opportunity.

4. Any planned site tours will be cancelled.

5. All non-essential maintenance will be postponed.

6. Please observe the recommendations of the UK Government & follow any additional recommendations of the onsite personnel.

7. Remote Hands Assistance.
As there has been this level of restriction imposed. Beyond the Monthly Support Time allowance, agreed with each individual account. A fee is levied of £75.00 + VAT per hour, in fifteen (15) minute increments. This rate has been reduced to £50.00 + VAT per hour until further notice. For those who believe they may need considerable support over this difficult period can arrange an UNLIMITED support time allowance for £100.00 + VAT per month. Should you consider this a viable option please email Sales@coreix.net.

Coreix Ltd operate a 24/7/365 day coverage at the Data Centres. If you would prefer to make use of the remote hands available to you in this period of uncertainty, instead of travelling to the Data Centre. Please email support@coreix.net

We will keep you updated as we adapt the measures implemented at our Data Centres, as we react to the dynamic situation. With that in mind, we recommend monitoring the Coreix Status Page, found at status.coreix.net/ and subscribing to the status page for updates.

You can also find more information from the Department of Health and Public Health England at the following location: https://www.gov.uk/guidance/coronavirus-covid-19-information-for-the-public

We thank you all for your continued support during this time and apologise for any inconvenience caused by these restrictions.
Mar 24, 16:41 GMT
Monitoring - Coreix Ltd is taking a pro-active measure towards the control of exposure. The safety of our customers and employees is of our utmost concern. These measures allude to the restriction of visitors to our Primary and Secondary Data Centre locations as described below.

Coreix Ltd is continuing to closely monitor the current unfolding situation in the UK.

In line with recommendations from the UK government, from tomorrow 06.00hrs GMT, March 20th 2020 (20/03/2020). The Data Centres will be restricting access.

All requests for access will be restricted to essential emergency work only.

Please note that all access requests must now state the reason for the visit in order for the request to be approved by the Support Team

Any signs of illness (not just of the common Coronavirus/Covid-19/2019-nCoV symptoms) or anyone appearing unwell in any way, may not be granted access.

Other measures have been employed:

1. COVID-19 declarations will be made at the site perimeter via the intercoms rather than in reception.

2. Any planned site tours will be cancelled.

3. All non-essential maintenance will be postponed.

4. Remote Hands Assistance.
As there has been this level of restriction imposed. Beyond the Monthly Support Time allowance, agreed with each individual account. A fee is levied of £75.00 + VAT per hour, in fifteen (15) minute increments. This rate has been reduced to £50.00 + VAT per hour until advised otherwise. For those who believe they may need considerable support over this difficult period can arrange an UNLIMITED support time allowance for £100.00 + VAT per month. Should you consider this a viable option please email Sales@coreix.net.

Coreix Ltd operate a 24/7/365 day coverage at the Data Centres. If you would prefer to make use of the remote hands available to you in this period of uncertainty, instead of travelling to the Data Centre. Please email support@coreix.net

We will keep you updated as we adapt the measures implemented at our Data Centres, as we react to the dynamic situation. With that in mind, we recommend monitoring the Coreix Status Page, found www.status.coreix.net/ and subscribing to the status page for updates.

You can also find more information from the Department of Health and Public Health England at the following location: https://www.gov.uk/guidance/coronavirus-covid-19-information-for-the-public

We thank you all for your continued support during this time and apologise for any inconvenience caused by these restrictions.
Mar 19, 10:02 GMT

About This Site

This is the Coreix service status page.

If you are experiencing any issues not listed here please contact our support team by email or just call us on 0333 456 0247. Please note that it will take around 10 minutes for this page to be first updated during an incident due to our incident management procedure.

Facilities Operational
Docklands Operational
DC1 - Enfield Operational
DC2 - Welwyn Garden City Operational
DC3 - Frankfurt Operational
Networking Operational
IP Transit Operational
Metro Ethernet Service Operational
Routing/Distribution (Welwyn Garden City) Operational
Routing/Distribution (Enfield) Operational
Routing/Distribution (Frankfurt) Operational
POPs Operational
Applications / Internal Services Operational
Application Monitoring ? Operational
Internal Instant Messaging ? Operational
Application Code Hosting ? Operational
Backend Systems Operational
Coreix Console Operational
Coreix API Operational
Coreix Website Operational
VOIP Phone Systems Operational
OAuth 2 API /v2 Authentication Server ? Operational
Telephone Authentication ? Operational
Application Deployment System Operational
Hosted Services Operational
DNS Operational
Coreix Cloud/VDS Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Past Incidents
Mar 6, 2021

No incidents reported today.

Mar 5, 2021

No incidents reported.

Mar 4, 2021
Postmortem - Read details
Mar 4, 08:09 GMT
Resolved - This incident has been resolved.
Mar 4, 08:06 GMT
Update - We are continuing to investigate this issue.
Mar 4, 07:38 GMT
Investigating - We are currently experiencing an issue with the Support@coreix.net email. Where emails to this address are not being directed to the Coreix CRM. It will be necessary, should technical support be required, Emails should be accompanied by a telephone call to Coreix Support Telephone Number: 0800 0226734, Option 3.

We apologise for the inconvenience caused. We will update you upon rectification, marking this notification as "Resolved" on the status page.
Mar 4, 07:36 GMT
Mar 3, 2021

No incidents reported.

Mar 2, 2021
Resolved - This incident has been resolved.
Mar 2, 14:03 GMT
Monitoring - We noticed high cpu and abnormal behavior on one of our Core Switches . This may have caused some high latency for some of our customers being routed via one of the Core switches.

The Core switch is now operating within normal parameters. All traffic and BGP sessions are also showing as normal. We shall continue to monitor the core switch, scrutinizing the information gathered thus far. Anomalies will be investigated & further information provided. In the interim, should you experience any other connectivity problems, please do not hesitate to contact the support team via support@coreix.net
Feb 26, 17:10 GMT
Mar 1, 2021

No incidents reported.

Feb 28, 2021

No incidents reported.

Feb 27, 2021

No incidents reported.

Feb 26, 2021
Feb 25, 2021

No incidents reported.

Feb 24, 2021

No incidents reported.

Feb 23, 2021
Completed - The scheduled maintenance has been completed.
Feb 23, 04:00 GMT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Feb 22, 22:00 GMT
Scheduled - Coreix has received notification of maintenance affecting our Metro Network from our connectivity provider (COLT) between Welwyn Garden City & Enfield Data Centre(s).

This is planned maintenance that will take place over a period of no more than six (6) hours, with an outage duration of no more than two (2) hours (120 minutes).

Link affected :

OCN: A0175394 LON/CES/LE-256125-A

OCN: A0175394 CES/LON/LE-255489

We are taking steps to minimise the impact upon services by re-routing traffic via alternative links prior to the maintenance taking place.

Coreix infrastructure, apart from that described above will not experience an outage and will not be at risk while the links described above are down.

The customer, that has services employing the transit link OCN: A0175394 CES/LON/LE-255489 will be contacted directly.

If you do not have Metro Services or have not been contacted directly to discuss this maintenance please ignore this notification.

We apologise for the inconvenience caused, but necessary maintenance is often unavoidable in the effort to be proactive.

Should you experience any difficulties in this period the Support Team will be available by emailing support@coreix.net & creating a ticket.

We will update you upon completion of the task planned, marking this notification as "Resolved" on the status page.
Feb 12, 16:59 GMT
Feb 22, 2021
Feb 21, 2021

No incidents reported.

Feb 20, 2021

No incidents reported.