Degrade performance across network

Incident Report for BE

Resolved

Our Incident Report has been completed and will be sent to all customers that contacted us shortly, if you do not receive the report in the next 90 minutes and would like a copy please contact support.
Posted Oct 01, 2019 - 11:34 BST

Monitoring

All services are running as expected. We'll continue to monitor the systems and will provide an incident report in due course.
Posted Sep 30, 2019 - 22:32 BST

Update

Full service has now been restored to all routes, we are continuing to monitor and will provide an Incident Report in due course.
Posted Sep 30, 2019 - 17:56 BST

Identified

We are investigating a network wide low level packet loss and/or total routing loss via certain routes. Further updates will follow.
Posted Sep 30, 2019 - 17:05 BST

Investigating

We are currently experiencing degraded performance and are investigating the cause. Further updates will follow.
Posted Sep 30, 2019 - 16:37 BST
This incident affected: Facilities (DC1 - Enfield) and Networking (Routing/Distribution (Enfield)).