BE DC Connect Enfield UK Ltd

All Systems Operational

About This Site

This is the BE Company service status page.

If you are experiencing any issues not listed here please contact our support team by email or just call us on 02045 703 156. Please note that it will take around 10 minutes for this page to be first updated during an incident due to our incident management procedure.

Uptime over the past 90 days. View historical uptime.
Facilities Operational
90 days ago
100.0 % uptime
Today
Docklands Operational
90 days ago
100.0 % uptime
Today
DC1 - Enfield Operational
90 days ago
100.0 % uptime
Today
DC2 - Welwyn Garden City Operational
90 days ago
100.0 % uptime
Today
DC3 - Frankfurt Operational
90 days ago
100.0 % uptime
Today
DC4 - Sofia Operational
90 days ago
100.0 % uptime
Today
DC5 - Hayes Operational
90 days ago
100.0 % uptime
Today
Networking Operational
90 days ago
100.0 % uptime
Today
IP Transit Operational
90 days ago
100.0 % uptime
Today
Metro Ethernet Service Operational
90 days ago
100.0 % uptime
Today
Routing/Distribution (Welwyn Garden City) Operational
90 days ago
100.0 % uptime
Today
Routing/Distribution (Enfield) Operational
90 days ago
100.0 % uptime
Today
Routing/Distribution (Frankfurt) Operational
90 days ago
100.0 % uptime
Today
Routing/Distribution (Sofia) Operational
90 days ago
100.0 % uptime
Today
POPs Operational
90 days ago
100.0 % uptime
Today
Applications / Internal Services Operational
90 days ago
99.98 % uptime
Today
Application Monitoring ? Operational
Internal Instant Messaging ? Operational
90 days ago
100.0 % uptime
Today
Application Code Hosting ? Operational
90 days ago
99.85 % uptime
Today
Backend Systems Operational
90 days ago
100.0 % uptime
Today
Coreix Console Operational
90 days ago
100.0 % uptime
Today
Coreix API Operational
90 days ago
100.0 % uptime
Today
Coreix Website Operational
90 days ago
100.0 % uptime
Today
VOIP Phone Systems Operational
90 days ago
100.0 % uptime
Today
OAuth 2 API /v2 Authentication Server ? Operational
90 days ago
100.0 % uptime
Today
Telephone Authentication ? Operational
90 days ago
100.0 % uptime
Today
Application Deployment System Operational
90 days ago
100.0 % uptime
Today
Hosted Services Operational
90 days ago
100.0 % uptime
Today
DNS Operational
90 days ago
100.0 % uptime
Today
Coreix Cloud/VDS Operational
90 days ago
100.0 % uptime
Today
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Major outage
Partial outage
No downtime recorded on this day.
No data exists for this day.
had a major outage.
had a partial outage.

No incidents or maintenance related to this downtime.

Scheduled Maintenance

Essential Network Element Maintenance: Metro Network between Welwyn Garden City & Enfield Data Centre(s). September 21st 2025 (21/09/2025) 15.01hrs to September 21st 2025 (21/09/2025) 20.00hrs BST Sep 21, 2025 15:00-20:00 BST

BE has received notification of maintenance affecting our Metro Network from our connectivity provider (COLT) between Welwyn Garden City, & Enfield Data Centre(s).

This is planned maintenance that will take place over a period of no more than five (5) hours, with an outage duration of no more than twenty (20) minutes.

Links affected :

LE-256213-A

LE-255505

LE-256213-A

We are taking steps to minimise the impact upon services by re-routing traffic via alternative links, prior to the maintenance taking place. Returning the traffic to its original routing once completed.

Coreix infrastructure, apart from that described above, will not experience an outage and will not be at risk while the links described above are down.

The customer, who has services employing the transit link LE-256213-A will be contacted directly.

If you do not have Metro Services and have not been contacted directly to discuss this maintenance, please ignore this notification.

We apologise for the inconvenience caused, but necessary maintenance is often unavoidable in the effort to be proactive.

Should you experience any difficulties in this period, the Support Team will be available by emailing support@coreix.net & creating a ticket.

We will update you upon completion of the task planned, marking this notification as "Resolved" on the status page.
Posted on Aug 07, 2025 - 12:23 BST
Aug 27, 2025

No incidents reported today.

Aug 26, 2025

No incidents reported.

Aug 25, 2025

No incidents reported.

Aug 24, 2025

No incidents reported.

Aug 23, 2025

No incidents reported.

Aug 22, 2025

No incidents reported.

Aug 21, 2025
Telehouse East: UPS System D – Intermittent Communications Failure Alarm
Resolved - This incident has been resolved.
Aug 21, 14:09 BST
Identified - The UPS was switched to maintenance bypass, allowing the vendor to carry out the repairs. The customer loads connected to the UPS are currently supported by the generator. All customer loads remain stable on the primary utility source. There is no customer impact.
Aug 20, 14:22 BST
Investigating - An intermittent Communications alarm has been detected on UPS System D, located within the Telehouse East Building.
The onsite team has confirmed that the critical I.T load remains fully supported.

UPS vendor has been called out and is expected to arrive on-site at 06:30hrs to carry out further investigation and support the resolution.
Aug 19, 06:33 BST
Aug 20, 2025
Aug 19, 2025
Telehouse East : Chillers 1 & 2 Fault
Resolved - This incident has been resolved.
Aug 19, 06:30 BST
Monitoring - Following the investigation into the recent chiller fault, it can be confirmed that the issue has been resolved and the affected systems have been restored to normal operation.

Temporary units remained in place over the weekend while monitoring continued to ensure stability. It is expected to remove these units and formally close this incident on Monday.
Aug 18, 08:02 BST
Investigating - Faults have been identified with two chiller units, which have impacted the operational integrity of the cooling system. Cooling for TFM71 is currently running at N capacity.

Temporary units have been deployed whilst investigation of the faults on the two chiller units continues.

Monitoring of the environment within the data hall continues, and adjustments where possible are being made to maintain optimal conditions.

Further updates will follow.
Aug 15, 10:57 BST
Aug 18, 2025
Aug 17, 2025
Planned Maintenance of BE Client Management Services August 17th 2025 (17/08/2025) 20.00hrs to August 17th 2025 (17/08/2025) 21.30hrs
Completed - The scheduled maintenance has been completed.
Aug 17, 21:30 BST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Aug 17, 20:00 BST
Update - The planned Maintenance of BE Client Management Services has been moved to August 17th 2025 (17/08/2025) 20.00hrs to August 17th 2025 (17/08/2025) 21.30hrs
Aug 14, 13:15 BST
Scheduled - +Be Client Management Service will be undergoing scheduled maintenance up to one (1) hour and thirty (30) Minutes.

During this time, response times of the Support Team to queries/Tickets & access to the Customer Portal will be affected.

It is recommended that all emails to the Technical Support Team & Network Team (servicedesk@bec.uk) be accompanied by a telephone call to BE Support Telephone Number: 02045703156.

This is a singular necessary planned maintenance upgrade to the Client Management Service.

We apologise for the inconvenience caused, but necessary maintenance is often unavoidable in an effort to be proactive. We will update you upon completion of the task planned, marking this notification as "Resolved" on the status page.
Aug 12, 14:19 BST
Aug 16, 2025

No incidents reported.

Aug 15, 2025
Aug 14, 2025

No incidents reported.

Aug 13, 2025

No incidents reported.

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