Identified - Repair work is to be conducted today. Please note that the system remains stable with full N+1 redundancy in place.
There continues to be no impact to critical IT power.
Further updates will be provided as the situation progresses.
Jul 08, 2025 - 14:26 BST
Investigating - Be has received a notification from Telehouse of an alarm raised on UPS System B, Module B1. The system remains stable with N+1 redundancy fully maintained, and there is no impact to critical IT power.
As a precautionary measure, Telehouse are closely monitoring the system while their investigation is ongoing.
Telehouse's specialist vendor is scheduled to attend site on Monday, 07/07/2025, to work alongside their onsite team to complete the investigation. Telehouse will provide a further update once their UPS System Specialist is onsite to begin diagnostic testing and fault analysis.
We appreciate your continued patience and understanding.
If you have any immediate concerns or questions, please contact our 24/7 Service Desk at servicedesk@bec.uk
Jul 06, 2025 - 17:16 BST
If you are experiencing any issues not listed here please contact our support team by email or just call us on 02045 703 156. Please note that it will take around 10 minutes for this page to be first updated during an incident due to our incident management procedure.
Be has received notification of maintenance affecting the Virgin Media circuit between Billericay & Telehouse East Data Centre.
This is planned maintenance that will take place over a period of no more than six (6) hours, with an outage duration of no more than five (5) hours.
Link affected :
CAL0081768
Be infrastructure, apart from that described above will not experience an outage and will not be at risk while the link described above is down.
The customer, that has services employing the transit link described above will be contacted directly.
If you have not been contacted directly to discuss this maintenance please ignore this notification.
We apologise for the inconvenience caused, but necessary maintenance is often unavoidable in the effort to be proactive.
Should you experience any difficulties in this period the Support Team will be available by emailing servicedesk@bec.uk
In the interim, we will update you upon completion of the task planned, marking this notification as "Resolved" on the status page. Posted on
Jul 04, 2025 - 09:33 BST
Past Incidents
Jul 10, 2025
No incidents reported today.
Jul 9, 2025
No incidents reported.
Jul 8, 2025
Unresolved incident: Telehouse North - UPS System B – Module 1 Alarm.